Privacy policy

What we collect

Your contact details, Medicare number, referral information, health history, and notes from your consultations. For children, we also collect information from parents or guardians.

How we use it

To provide your care, communicate with your referring doctor and other treating practitioners, process Medicare claims, and meet our legal obligations.

Who we share it with

We share information with your GP or referrer and other health professionals involved in your care, with your consent. We only disclose information without consent where the law requires it or where there is a serious risk to someone's safety.

Contact form

You do not have to use the form. You can email appointments@stanganelli.com.au or phone us instead: Mackay 0409 275 143, Brisbane 07 3252 7919.

If you use the appointment request form on this website, we collect your name and phone number. You can also give an email address. You choose who the appointment is for, your preferred location, and whether you have a referral. We also record that you read the collection notice.

We use this only to contact you and arrange an appointment. The form sends it as an email to our practice team. The website does not keep a copy. The email is held in our practice mailbox, and we handle it as part of our records.

The form runs on Amazon Web Services (AWS) in Sydney, Australia. AWS sends the email for us. The website's activity logs record only a request number and whether the request worked. They never record what you typed, and they are deleted after 30 days.

To block spam, the form uses Cloudflare Turnstile. Cloudflare is based in the United States. It sees signals from your browser and your internet address. It does not see anything you type into the form.

Overseas disclosure: when you use the form, your internet address and the Turnstile check result are handled by Cloudflare in the United States. Under Australian Privacy Principle 8, we take reasonable steps to make sure overseas recipients handle personal information in line with the Australian Privacy Principles.

Back to the appointment form

Storage and security

Records are stored securely in electronic form with restricted access, and kept for the periods required by Queensland law.

Access and correction

You can ask to see or correct your records by emailing appointments@stanganelli.com.au.

Complaints

Please contact us first. If you are not satisfied, you can contact the Office of the Australian Information Commissioner or the Office of the Health Ombudsman (Queensland).